Google Drive customers are expressing frustration as latest recordsdata saved within the cloud have seemingly vanished, with the service reverting to a storage snapshot from round April-Might 2023. Google Drive, a extensively utilized cloud-based storage service, permits customers to retailer and retrieve recordsdata throughout numerous gadgets by means of their Google accounts.
Complaints emerged on Google’s assist boards final week, detailing the lack of latest information and alterations to folder constructions. Customers emphasised the severity of the difficulty, with one stating, “I pay additional every month to retailer folders within the cloud in order that it’s secure, so it’s devastating that each one my work seems to have been misplaced.”
Regardless of affected customers reporting no latest adjustments in exercise logs, ruling out unintended deletion, the issue appears to lie inside the service’s system. There aren’t any identified strategies to revive lacking information from offline caches, including to person frustration.
Google’s volunteer assist brokers shared a response from the corporate’s assist engineers, acknowledging the continued investigation. Nonetheless, no estimated timeline for a decision has been offered.
Within the absence of efficient help from Google’s assist boards, customers are cautioned towards modifying the foundation/information folder till the scenario is clarified and the foundation trigger recognized. This advice goals to keep away from complicating the restoration course of.
The lack of vital information entrusted to the cloud has understandably agitated customers, significantly those that paid for file internet hosting — Google’s assist boards, managed by volunteers with restricted perception into the cloud service, exacerbate the shortage of efficient help for vital points.
Efforts to acquire an replace from Google on the interior investigation and the recoverability of misplaced recordsdata haven’t yielded a response on the time of publication. Within the interim, affected customers are suggested to chorus from altering their cloud storage, think about native file backups, or discover various cloud companies till the difficulty is resolved.
Filed in. Learn extra about Google and Google Drive.